FAQ

• Q- Will my product match the photos identiccally?
• A- Photos of products are representation and can differ. Especially as we deal with produce so closely.
• Q – Why are we limited on the amount of product we can purchase?
• A- You may notice sometimes we limit some of the cuts to one per order. We promise it’s not us being mean or trying to be cool! Due to the demand and specialised ageing environment capacity, we need to do this to be fair to everyone and avoid compromising the produce.
• Q – Where is the produce from?
• A – Our produce is exclusively from Wales & West Wales.

• Q – What if I can’t see what I want on the website?
• A – Just contact us! We are more than happy to custom cut/spec cuts in from our producers.

• Q – Fresh or frozen?
• A – Fresh. Always fresh, we are exceptionally proud of our fortunate position within the supply chain and as soon as we receive the produce, it is cared for with the utmost respect and attention to ensure it gets to you in the best possible condition. When you get the produce, it is perfect to freeze for the home and unless otherwise requested will be vac packed and ready for the freezer! If you are intending freeze the produce, it best to do so ASAP upon delivery. This also applies to refrigeration of the produce.

• Q – How long will the produce keep within the vac pac packaging?
• A – 7 days from the date on the label.

• Q – How long will it take to get to me?
• A – If you order by midnight on the Monday the produce will be with you that Thursday.

• Q – What packaging do you use to make sure it gets to us safely?
• A – We use sustainable eco-friendly packaging which includes natural insulation and cooler packs.

• Q – How does the delivery driver know where to leave package?
• A – It is essential you give detailed instructions on the delivery notes section of the checkout. (e.g. Please leave in porch).

• Q – Do I need to be at home to receive delivery?
• A – No, just include a safe place to leave in the delivery instructions.

• Q – Do you send to Northern Ireland?
• A – We certainly do!

• Q – What is the delivery charge?
• A- £10 pre midday courier service.